"My first impression of Dr Varnell was that he was young. After speaking with him, I realized he was a listener and was really good at answering my questions and making me feel at ease. I feel that his staff is very good at what they do, however, I received a collections letter for a $25 balance that I thought I'd already taken care of- I wasn't asked for it at the appt which then gets confusing because there are so many insurance and bills that come that you don't know which end is up. I had called immediately and took care of the $25 over the phone and 2 weeks later, I received the 2nd collections letter. It was explained that the letter was sent out just a couple of days after the letter was generated and that it takes several days for the information to be updated. So, not really the staff, but maybe the system. I guess I would have appreciated a phone call before they sent me to "collections" I would have gladly paid it if I'd known. He definately gavee me some verbal info re: post surgery care, but they give out a paper long before surgery is scheduled to make sure you know what to expect. Overall, I really like him. I'm glad he did my surgery. Within 5 days, I was without pain and I know I can call anytime and at least speak with his nurse. I also have a follow up visit scheduled with him for 2 weeks after surgery. I think both his surgical competence and bedside manner were very good. He is pretty to the point, but not in a rude way at all. "
