"1st impression was he was tall lol.but after that he told me all the pros and cons didnt hold anything back and didnt mind aswering anything i asked.plus i liked the fact the day of my surgery he answered quetions my family has also which was great because my mom and cuz had plenty.if your not use to talking to people with a accent then you may have a a little problem with him.but i didnt find it hard to understand him at all.rn"