Frustrated

Apr 19, 2011

Maybe I am wrong but I feel frustrated that I don't have an autherization and I am starting a liquid diet again today. Last Oct I was 6 1/2 days into a liquid diet when they called and told me my surgery was canceled. I called the insurance company again and they said they would put an urgent request. When I called last week they said that my surgeon's office just submitted the same information package that I got denied with before that it did not include any new information.
When I called the surgeons office concerned she said I wasn't supposed to be calling. That she wanted to submit it like it was new.(They have computers)
When I called today I kept apoligizing and the insurance company said no you have a right to call you can call every day if you want, that is what we are here for.
I am begining to wonder if they are just jerking me around at the surgeon's office. When I ask about submitting to my secondary she just told me no your primary has to pay. I already spoke to my seconday Blue Cross Blue Sheild and they said all I need is a denial letter from primary.
I wonder now if there is some other reason. They submitted on Mar 31th.

If this doesn't go through this time I am finding a different surgeon.

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