Still Trying to Get Records

May 31, 2013

So I call the Hazleton General Hospital patient advocate today who initially assures me that my remaining records have been sent.  Then he asked if I would feel better if he confirms that with records.  Of course, I say, "yes please do that and call me back."  Minutes later I get a call from records that i they were not sent and they don't know how to get them.  I am just missing dietary records an my psyche evaluation.  So she says, "Dr. Soel's sent all of his records."  I asked who that was as he did not do my surgery.  Oh, he's one of the other doctor's here and I don't know why his name is on your file.  OMG!   So she says she'll do her best to see they get out sometime at the end of next week and then asks if that will be OK.  Of course I told her no.  I started trying to get my medical records on April 2 and now they are putting me off another week.  

So I call back the patient advocate and leave him a message.  Within minutes I get a call from a third party organization that handles their medical records.  She tells me it's the fault of the hospital I am transferring to because they didn't explicitly ask for them.   I don't really care whose fault it is, but with all the issues in Hazleton, I have trouble believing that they are not the problem.  So, now they are supposed to be faxed today.  We will see....  

I just want to get the approval on the way so I can get my surgery in the summer when I don't have to take time off.  

Praying insurance approves...

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