Banner Good Samaritan Medical Center (COE) Hospital

Most of the staff was helpful and kind. From the admissions office, pre-op to post op floor. I just had the roommates from hell. My sister who also had the surgery on the same day and was on the same floor had a WONDERFUL experience, she also was fortunate enough to have a private room and that I believe can make a huge difference. I just has a couple of medical aids the first night who had no idea what they were doing, other than that it was a good experience.

The majority of the staff was very polite. Pre-op I was very scared and there was a nurse who asked me if I was *sure* I wanted to do this and calmed me down. Post-op the unit staff was polite, but I don't think they completely understood how hard it might be to do some normally run-of-the-mill tasks (like going to the bathroom and showering) with an incision. At first you're a little scared to move too quickly or unable to twist around. They could have offered to be a little more helpful.

The hospital made my stay pleasant and convenient, especially since it is 110 miles from home. They provide a hotel type wing for spouses and family at a moderate price. The staff was great, as well at other physicians and specialists that cared for me. I was never allowed to be in pain or distress, and care was taken to explain procedures in detail. Patient education was beneficial as well. I would definitely use their services again..

The staff was great, accomodations were great. I loved my bed it made getting in and out the best!

I felt that Good Sam, was one of the best hospitals that I have ever had the chance to stay in....

The rooms are noisy but the nurses station is right there. If you can't find your call light they are close enough to hear your voice. They had working equipment. they had plenty of clean sheets, gowns, towels, washcloths, IV stands with working wheels, they had IV's on pumps so you got what you were supposed to, staff answered calls within a few minutes, the staff made rounds to check on patients, the staff encouraged the walking and the breathing bottles, they had the huge abdominal binders in stock and helped me when I needed help, etc. This might seem like standard stuff but my daughter had her surgery at St.Lukes and all that would have been a luxury if she could have gotten even half of the list.

I am so glad my mom was there to help me with my care or I would have received very little care at all! Wanted a private room but had to settle for semi-private.

The one good thing about this hospital, they did give me a free voucher to take the taxi home when my ride did not show up

Always my first choice in a hospital! Would rather go there than any place else in Phoenix!!!

The only problem that I did have with this hospital was that they didn't provide the bypass patients with any after care visits to the dietician, or anything like they do at St. Luke's.