Crossroads Regional Hospital Hospital

everyone was great, until I came to the 3rd floor for the extension of my stay..it appeared that the nurses were either overloaded or terriably unorganized in their care (some not all)...There were nurse techs that didn't have a clue what they were doing..one in particular was very rude and clueless to what her job was...overall the hospital was set up for bariatric patients..and was very clean

This is a very small hospital compared to what I am used to in Kansas City. However, being smaller doesn't make it any less competent. They appeared to be understaffed so the nurses were constantly running around and forgot a few requests but overall, they were excellent. Once I was removed from the morphine pump, they were great about getting me the oral pain medicine, but I did have to ask for it every 4 hours. They were very helpful in getting anything I wanted and helping me freshen up, change gowns, etc. whenever I wanted it. There was one nurse that was just excellent! He was the night nurse and his name was Harold. For anyone having surgery at Crossroads, I hope you are blessed with Harold's attentions!

Small, very quiet hospital.

I can't say enough positives about the people at this hospital. They were all more than willing to do whatever I needed to be comfortable.

The major problem I had was in ICU. I was not tolerating Morphine and had a nurse named Sharon who I asked to get me off of it as I was getting dry heaves from it. I later found out that over the next 9 hours she did not administer any pain meds nor did she call the dr. to see if there was something else I could take. I was in horrible pain and this delayed my recovery by one day. Since I self-paid, I didn't want to be charged an additional day in ICU. I later talked to my dr. as well as the hospital administrator about the situation, and they did not bill me for any additional charges. To be exact, they wrote off $7000. In the end, I'm very satisfied. Oh, and my angel nurse who really cared and got it straightened out was named Mayette. What a God send!!! There should be more nurses like her.

Nice small little hospital. Some staff were excellent and others were okay but that happens at any hospital. THE nurses that stand out to me were, Nancy, Diane and Carol. Mona and Lee (I think that was his name) were the 2 best attendents EVER!
01/25/03 Well, I just received my first bill from this hospital 7 months after the surgery. The bill is for $783. I was covered by United Healthcare and Blue Cross Blue Shield at the time and they never billed BCBS! United Healthcare should have paid all but $200 of it but I think the hospital is sick of fighting with them. Anyway, the point of the story is that 2 days after I recieve my first bill from them (7 1/2 months after surgery, mind you) I receive a letter from a collection agency! I have never had a collection agency after me and my credit is perfect! I called to leave a message on Friday night and will be calling the supervisor on Monday! I am pissed!!!

My first night in ICU was wonderful. Chris my assigned ICU nurse was phenomenal. She is everything an overweight or non overweight surgical patient could desire. She understood the need for quiet, checked on me often, even going as far as rubbing my back. She made sure I had all the pain meds I could, that ice chips were ready available and just made sure that everything was okay. Kevin was also on staff that evening....he too was very helpful. However upon a shift change, I got Nancy. She was coarse, loud, rough with me, abrupt, and condescending. She moved me ver hard, did not assist me in getting up or down, and even dropped items on my head. I was in tears.....which is not my way and a family member had to talk with her and the shifts head nurse.
I was taken for a test amidst this crying jaunt, no one gave a care to what or how I was feeling. I was wheeled into a room where FIVE, yes five....very smartly dressed women in full make up and heels all donned x-ray aprons and commanded me to stand. I felt so many emotions it is hard to express them all. I felt overwhelmed, ugly, put on the spot, and more. I wonder if anyone will understand how this felt. I'm sitting in a wheel chair with a catheter at my side, bloated with gas and liquid, looking like I had just been pulled through a hedge backwards and I have these five women in pantsuits all looking at me. It was ridiculous. one of the kept yelling at me to open my eyes......the whole experience was horribly unnerving.

I was taken to a basic hospital room the early afternoon of the second day. From there....everyhthing continued downhill. Nurses rarely checked on me.....they were loud, rude, and at one point didn't answer three buzzer calls for help within a one and a half hour period.....in which I was subjected to two machines on the blink and whose alarms were sounding the entire time.

I asked one nurse for my glasses, she told me she didn't know where they were.....I asked another for my medication that was three hours late and she, Beatrice, yelled at me to get back in my room...or more to the exact.."what room are you in? Do I know you?? Have I seen you? I just came on at 7:00 (it was nine) and when I get to you, I will be in....now go back to your room!" I pretty much hid in my room from then on....no glasses so I couldn't see....I ended up yanking the machine plugs out of the receptacle just so the alarms would go off. I never did use my bi-pap unit in the hospital as no one would find the plug for me and no one from respiratory ever did show up.

Discharge was a mess as well. I was slated to be discharged from 8 am. After the nurses never came in for many hours to see if the doctors had seen me....let alone write it down....it was five PM before I was officially wheeled out. The respiratory doctor didn't even know he was to see me as my nurse (Sandy) never told him becuase SHE thought he already had! Enough to drive one batty huh?

All I can say is this....we spoke with the Chief of nursing before I left, giving him times and names for each and every incident dring my short stay. He was very interested, and gave us the indication that it would be taken care of.

The staff was very nice. I am a nurse, but had never had surgery before, so I was pleasantly surprised with the whole place!!