The good, The bad, and the Brain dead??

Mar 02, 2011

Just a forewarning, this is going to be long and may not make much sense but I'm pretty sure my head is going to roll off my shoulders due to confusion and frustration!

Buckle up and hold on this WILL be one heck of a blog

After my phone calls last week to the surgeon's office I thought I may have been getting somewhere, but after another long week of not hearing from them about an appointment I decided to call them AGAIN! The women I spoke with said she had not ever seen my chart, but if I knew what my insurance company wanted me to do that she would set me up for an appointment. The soonest they had with the dietitian was March 16th so I took it. She then told me that I would have to pay $70.00 for the visit upfront and then "try" to get reimbursed from my insurance company. (whatever I don't have I just want to get the ball rolling)
 After hanging up with her I decided to call my insurance company to first find out if I had coverage for nutritionist or dietitians and also to verify precisely what they are looking for in a 6 month supervised diet. This is where my patients and brain to mouth filter were tested to the MAX!!!!!

The rep for United Healthcare that picked up my call was...hmmm shall we say brain dead! I had to repeat about 4 times what my questions were and then she reads back to me what I already had in front of me....MY POLICY which was of know help and said at the bottom of it to call for clarification or questions. So I'm still not to sure what my 6 month supervised diet/weight loss attempt needs to consist of or look like on paper but I will be calling for an appointment tomorrow with my family Doctor to see if she is willing to help me through the dense fog that is called "trying to get wls".

On a more positive side note, I got all my lab work back today and the only thing wrong is that I am vitamin D deficient so I need to take 10,000iu a day.

If anyone has had to deal with United Healthcare and has any tips PLEASE feel free to share them with me

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