"Very serious, but through. My impression was here is a doctor who is going to help me with my journey. His office staff is awesome, from Dawn who schedules and gets you situated in a room, to Mari, one of the nurse, to Sue Dugan who is a one woman dynamo. If you are not willing to follow every step, you will not be successful, peroid. This is a very structured program. Dr Regan makes sure that you know all the risks and is available if there are any issues. Not many doctors will personally call you on a Saturday night if there are complications. He was very gentle and compassionate after surgery and I am just impressed with him. I could not ask for more."