Hospital of Saint Raphael (COE) Hospital
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I believe St. Rapeal's is an old hospital and it needs a lot of updating. The patient rooms are very outdated and the same with the restrooms.
I found the staff very helpful and compassionate. The came when I asked, and followed throught on anything they said they would do.
Although this was, overall, a very good hospital, I have concerns over the lack of communication between the surgical and anesthesia staff when it comes to managing pain control. Although both services need to be communicating in order to provide the patient with optimal pain control, their communication and follow-up was poor.... in fact almost non-existant. Anyone who goes into surgery in this hospital that had chronic pain issues needs to be very aware of their very poor follow-up. You must have someone there to fight for your rights and get you adequate pain control!!!
The staff were all very experienced in caring for overweight patients. They made it very easy to ask for assistance with whatever was needed: be it a boost back into bed, or a sponge bath. The unit was very noisy especially during the overnight hours. The beds could have been bigger and a bit more comfortable.
thefloor (5 west) was filthy, there were stretchers laying out all over the place, very cluttered. also when i was discharged it took them over 2 hours to send someone to bring me down to my waiting husband! they were taking people who were discharged way after i was.
There are a few things I would change though. One is the beds, my god you are uncomfortable as it is and getting in and out of an air matress is the pits. The recliners were scarce and there is just not enough room in the room for them if you are semi-private. The other is the food service, they were slow and confused. Breakfast did not come until 10am lunch at 3pm then dinner at 7pm and the nurses had to chase the trays down! Grant you, you are on liquids, but after 2 days of none, when they tell you that you can have them you want them!